As the senior management of CERTTRACE Product Certification Company, we undertake to strictly adhere to the principle of complete impartiality and objectivity while carrying out our certification services and activities.
1. In all our certification processes, we will implement effective management systems and procedures that will prevent any conflict of interest and protect our impartiality, we will regularly analyze the risks that may threaten the impartiality of our activities and ensure that this analysis is understood by our staff,
2. We will implement policies that will enable our employees to make independent and fair decisions without being influenced by any customer or other party,
3. We will take the necessary measures to ensure that our employees and certification processes operate free from commercial, financial or other external pressures and influences,
4. We will ensure that none of our employees have any financial, commercial or other connections that may affect our certification decisions,
5. We will adopt the principle of equality and fairness in all our certification activities, without discrimination between our customers, employees or other relevant parties,
6. We guarantee that our certification decisions will be made based solely on legal conditions, relevant standards and objective evidence, in line with the expectations and needs of customers in accordance with national and international rules, and that no external factors will affect our decisions.
7. In any situation that may jeopardize our impartiality, we will immediately implement the necessary corrective and preventive actions.
8. We will organize training and awareness programs to ensure that our commitment to impartiality is understood and implemented by all our employees and relevant parties.
As CERTTRACE, we undertake to stand behind this commitment to maintain the integrity, reliability and acceptability of our certification services, to maintain our impartiality, and to make continuous improvements to ensure customer satisfaction and to improve the staff’s self-improvement in terms of CERTTRACE’s reputation.